You should log your conversation with the supplier and all the related documents, e.g. payment records, delivery note, airway bill, etc., preferably with pictures and other proof that support your arguments. As a platform, we can help to contact supplier and urge for a timely response. However, it would be entirely under the discretion of the supplier whether or not to response.
You could also outreach to your consulate general in the supplier’s city to request assistance on handling trade disputes.
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