Login and My Dashboard

• Login and My Dashboard

Product Search

• How to Follow Supplier ?
• How to View Browsing History, Bookmark Product/Service, Follow Supplier, Saved Searches
• Products Certificates, Company Certificates, Product Comparison
• Select and contact more suppliers who offer similar products / service
• To receive new product alerts

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Company Search

• Smart Tips for online business
• How do I know whether the supplier is trustworthy?
• In 2.0, What does the “History with HKTDC” reflect?
• What are the medals?
• What is D&B Check?

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Communicate with Suppliers

• Enquiry Basket functions (Compare products / services / suppliers, Send enquiries to multiple suppliers)
• How do I leave a message to the suppler?
• Receive Supplier ‘s reply via email
• Communicate with suppliers effectively
• Message Centre functions (Export message, Create folder, Pin messages, Search recipient, Search Message)

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Online Purchase

• How do I make a payment for Online Purchase?
• I have paid for my purchase, but there was no update from the supplier ever since. What should I do?
• Can I choose my logistic service provider for my shipment?
• How would my products be delivered?

Trading Basics

• What are the differences between Ex-work, FOB, CIF, DDP and etc?
• How to check the supplier’s credibility?
• How would I know whether the supplier has involved any bad debt? Legal litigation?
• How to check whether the supplier’s qualifications are genuine and authentic?
• Where should I go if there were a trade dispute?

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IPR Infringement and Other Complaints

• A supplier on hktdc.com Sourcing makes an improper claim on his product. How would I file a complaint?
• A supplier on hktdc.com Sourcing infringes on my IP. Who should I contact to file a complaint?