Why should you set up message templates?
Instead of typing out the same messages repeatedly, you can save some frequently sent messages as templates. This saves your time and allows you to respond to buyer enquiries quickly and consistently.
Set up Message Template
Open a buyer chat and click "Setup Template" to open the "New Template" pop up
Input template name and content. Then, click "Save" and your template will be created.
(You can create up to 20 message templates.)
Use Message Template
You can find the templates in the dropdown list (next to "Setup Template")
Click on the template you want to use and the related template content will be filled in the message box automatically.
Edit Message Template
Click button next to the template
You can edit the template name and content.
Delete Message Template
Click the button and a confirmation message will show before the deletion.
HKTDC Marketplace APP
You can also use your message templates in the HKTDC Marketplace APP's Message Centre.
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