Suppliers can set up frequently asked questions based on the inquiries commonly raised by buyers. Once these questions are set up, buyers can utilize them during their conversations with suppliers in Message Centre to find the information they need.
Frequently Asked Question Setting
Go to Message Centre and click "Setup Frequently Asked Question" button on the top right corner
or open the setting menu on the chat list. Then, click "Frequently Asked Question Setting" to open the setting page.
Create a frequently asked question
On the setting page, click "Add new question" to create a new question. You can add up to 10 questions.
Input the question and its corresponding answer
If you wish to include more information in the reply message, you can click "Add new section" in the preview message.
You can include attachment or the certification, company Information, contact, showroom, production capabilities, portfolio & award, as well as skills & technologies that you provided in the supplier store.
Select the desired section and click "Add" to include it in the reply message.
Click "Save" to store and enable the question. Upon successful saving, you will see the message "Saved" next to the "Save" button.
Delete a frequently asked question
Select the question you want to delete and click “Delete”.
A confirmation prompt will appear. Click “Confirm” to proceed with deleting the question.
Once confirmed, the selected question will be removed and no longer displayed in the Message Centre.
Preview Frequently Asked Question
Click "Preview" button to open the preview page
On the preview page, click "Frequently Asked Question" to access your saved questions.
Click on a question to see how it will appear in Message Centre
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