Quick Start Guide

• Quick Guide - 3 Steps to reach your potential buyers
• hktdc.com Sourcing Platform DIY Online Class
• Quick Guide - Upload Products

Buying Leads We Bring To You

• How can suppliers effectively leverage the Request for Quotation (RFQ) service to target the most promising buyer leads?
• How to check Supplier Quotation Quota?
• Why is there a label on a Request for Quotation (RFQ) on the RFQ Listing Page?

SME Export Marketing Fund

• A 3-step guide to submitting your application for the EXHIBITION+ promotion package
• A 3-step guide to submitting your application with screenshots for online promotion activities
• How to Take a Screenshot of hktdc.com Sourcing (Supporting Documents Submission to TID)

Company Profile

• How to set up my store profile ?
• How to add company certificates to my store profile?
• How to upload catalogues to the store profile?
• How many products or services can be uploaded within the media storage capacity of the advertising package?

Product Service Upload

• Can I Duplicate a product / service ?
• Can I make a batch upload on my product/service ?
• Can I add watermark of hktdc on my product photo as before?
• Why is my product rejected?
• Can I change the display order of the products/services on my company page?

Account Management

• How to register for an account on hktdc.com Sourcing?
• How to link mobile or social media account to an existing account for easy login?
• How to view my advertising subscription on hktdc.com Sourcing?
• Why can't I access the supplier admin page with my account?
• Is it possible for a supplier to have multiple account login for different staff?

Buyer Enquiry

• Smart Tips for online business
• Is it possible to send a file to the buyer via the Message Centre?
• How long would the buyer-supplier conversation be kept?
• Would there be any anti-virus protection on the attachment in hktdc.com Sourcing Message Centre conversations?
• A buyer sent me an enquiry and I wish to contact him by email. Can hktdc.com Sourcing provide buyer’s contact information to me?

Performance and Effectiveness

• How do I maximize my product exposure?
• What is Average Response Time?
• How are products on hktdc.com Sourcing promoted to potential buyers in the HKTDC organized trade fair period? How would I maximize the product exposure on hktdc.com during trade fair period?
• How are my products being promoted to potential buyers?
• What are the credential labels? And how does it impact my exposure?

Support and Resources

• My advertising subscription is about to expire. How can I renew my subscription?
• What customer support does hktdc.com Sourcing offer to suppliers?
• How does hktdc.com Sourcing support suppliers in promoting their products to buyers?
• What can I do if I want to do extra promotion on hktdc.com Sourcing?
• What browsers are supported on hktdc.com Sourcing?

The Dashboard in My Sourcing

• What detailed information will be provided in the supplier dashboard?
• What is the time period covered by the performance figures on the Supplier Dashboard page?
• How frequent for the performance figures update?
• How do I monitor the overall performance of my advertising package?
• How to check my company’s Scan2Match figures and initiate conversations with buyers?

Product Exposure

• How long will the booster be valid?

Online Purchase

• How do I make a payment for Online Purchase?
• Will suppliers and buyers be able to directly complete transaction?
• How would logistics and delivery be arranged?
• How do I collect the sales proceeds from the online purchase?
• What are the steps in setting up the Online Purchase?

Business Card Exchange

• How to send, receive and manage business cards?
• How to send business card to buyer?
• How to edit your business card information?

Video Tutorial