Quick Start Guide
Buying Leads We Bring To You
Video Tutorial
SME Export Marketing Fund
Account Management
- How to register? How to add a login account to manage the company page?
- How would the storage size be counted? By original file size? Or, after the compression from hktdc.com Sourcing?
- What Online Advertising package am I subscribing?
- My company account has multiple logins for different sales staff. Would all of these sales staff be able to access the incoming enquiry from the same buyer?
- Is it possible for a supplier to have multiple account login for different staff?
Company Profile
- How to update my contact information?
- How to update my company profile?
- My company has a collection of certifications. How to show these certifications in my online store?
- Do you support Video Upload in company profile section?
- How many product/service photos can be presented under my advertising package?
Product Service Upload
- Can I Duplicate a product / service ?
- Can I make a batch upload on my product/service ?
- Can I add watermark of hktdc on my product photo as before?
- Why is my product rejected?
- Can I change the display order of the products/services on my company page?
Buyer Enquiry
- Smart Tips for online business
- Is it possible to send a file to the buyer via the Message Centre?
- How long would the buyer-supplier conversation be kept?
- Would there be any anti-virus protection on the attachment in hktdc.com Sourcing Message Centre conversations?
- A buyer sent me an enquiry and I wish to contact him by email. Can hktdc.com Sourcing provide buyer’s contact information to me?
Performance and Effectiveness
- How do I maximize my product exposure?
- What is Average Response Time?
- How are products on hktdc.com Sourcing promoted to potential buyers in the HKTDC organized trade fair period? How would I maximize the product exposure on hktdc.com during trade fair period?
- How are my products being promoted to potential buyers?
- What are the credential labels? And how does it impact my exposure?
The Dashboard in My Sourcing
- For supplier dashboard, what detailed information will be provided?
- What is the time range for the figures in performance page?
- How frequent for the performance page update?
- Will the Top 5 figures in performance page show the actual figures, rather than just show their ranking?
- Is the number of enquiries shown on the dashboard sales leads I have got? For how long?
Product Exposure
How to Utilize hktdc.com to bring me more sales
- How to make the logistic and fulfilment option a value-add to the buyer?
- What would be a win-win payment term look like?
- How to put a price tag that is profitable yet attractive?
- How to keep track of product trend?
- My advertising in hktdc.com Sourcing does not perform as expected. How could I improve the return from my investment on hktdc.com Sourcing advertising?
