Quick Start Guide

• Quick Guide - 3 Steps to reach your potential buyers
• hktdc.com Sourcing Platform DIY Online Class
• Quick Guide - Upload Products
• Supported browsers for hktdc.com Sourcing

Buying Leads We Bring To You

• Check out and quote the latest Request For Quotation (RFQ)
• How to submit Request For Quotation (RFQ) and view My RFQ
• Buying Leads We Bring To You
• Quotation Quota

Video Tutorial

SME Export Marketing Fund

• A 3-step guide to submitting your application for the EXHIBITION+ promotion package
• A 3-step guide to submitting your application with screenshots for online promotion activities
• How to Take a Screenshot of hktdc.com Sourcing (Supporting Documents Submission to TID)

Account Management

• How to register? How to add a login account to manage the company page?
• How to register with mobile login set up?
• How to register using social media?
• How to login using mobile number?
• How to login using social media account?

Company Profile

• How to upload catalogues to the store profile?
• How to update my contact information?
• How to edit the Chinese version of the store profile?
• How to update my company profile?
• My company has a collection of certifications. How to show these certifications in my online store?

Product Service Upload

• Can I Duplicate a product / service ?
• Can I make a batch upload on my product/service ?
• Can I add watermark of hktdc on my product photo as before?
• Why is my product rejected?
• Can I change the display order of the products/services on my company page?

Buyer Enquiry

• Smart Tips for online business
• Is it possible to send a file to the buyer via the Message Centre?
• How long would the buyer-supplier conversation be kept?
• Would there be any anti-virus protection on the attachment in hktdc.com Sourcing Message Centre conversations?
• A buyer sent me an enquiry and I wish to contact him by email. Can hktdc.com Sourcing provide buyer’s contact information to me?

Performance and Effectiveness

• How do I maximize my product exposure?
• What is Average Response Time?
• How are products on hktdc.com Sourcing promoted to potential buyers in the HKTDC organized trade fair period? How would I maximize the product exposure on hktdc.com during trade fair period?
• How are my products being promoted to potential buyers?
• What are the credential labels? And how does it impact my exposure?

The Dashboard in My Sourcing

• For supplier dashboard, what detailed information will be provided?
• What is the time range for the figures in performance page? 
• How frequent for the performance page update?
• Will the Top 5 figures in performance page show the actual figures, rather than just show their ranking? 
• Is the number of enquiries shown on the dashboard sales leads I have got? For how long?

Product Exposure

• How long will the booster be valid?
• What can I do if I want to do extra promotion on hktdc.com Sourcing?

Online Purchase

• How do I make a payment for Online Purchase?
• Will suppliers and buyers be able to directly complete transaction?
• How would logistics and delivery be arranged?
• How do I collect the sales proceeds from the online purchase?
• What are the steps in setting up the Online Purchase?

Business Card Exchange

• How to manage my own and received business cards?
• How to send business card to buyer?
• How to edit your business card information?