Communicate with suppliers effectively
To view and reply to all received messages from suppliers and hktdc.com Sourcing, you can go to the “Message Centre” page after logging in:
When receiving messages …
When you're interested in supplier products listed on hktdc.com Sourcing, you can make enquiries to them via the enquiry form.
They will receive the enquiry and a conversation box will be automatically created in their Message Centre:
Our communication system between a buyer and a supplier is based on a ping-pong conversation, instead of a conventional mail format.
Therefore, to start communicating with the supplier and facilitate the deal, you can simply type in messages (e.g. Ask for more product detail) or attach a document, and press the “Send” button to send your message.
You can press the "Enter" key to send the message and use "Shift + Enter" to start a new line.
The message will display with double ticks when the recipient has read the message.
- Single Grey tick - the message has been sent out
- Double Orange tick - Message read by the recipient
Also, you may press the Audio / Video button to have an Audio call or Video call with the supplier:
Users can record the video/audio call by clicking the 'red dot' button and download the recording file for reference. The file will be downloaded automatically after stopped recording.
* The file can be viewed on Chrome/Safari/Firefox/VLC player. The default media player on Windows and Mac will only support audio replay.
Is this Supplier trustworthy?
Besides some basic company information, hktdc.com Sourcing also provides you with additional information about suppliers for you to determine whether the suppliers are trustworthy or not.
You may refer to the Supplier's Trust Card besides the conversation to additional information:
Among the information shown on the Buyer’s Trust Card, one key information you can take into consideration is the average response time of the buyer, which reveals how proactive they are when communicating with suppliers on hktdc.com Sourcing.
Virus scanning for attachment
When you received an enquiry/enquiry email or message there will a Virus scanning for attachment
System scans attachment in the enquiry form, message centre and enquiry email so user can reduce the risk of downloading attachment with a virus.
- Message Centre: The System scans after the user sending an attachment and the suspicious file will be disabled for download
- Enquiry form: The System scans after the user adding an attachment to the enquiry form. Enquiry with suspicious attachment cannot be submitted, will need to remove the suspicious attachment to submit
- Enquiry email: The system removes the suspicious attachment before sending the email
Where can I find the system message from hktdc.com Sourcing?
To view system messages from us, go to the mailbox by clicking on the "System Messages" button at the top in Message Centre, then you can read all system messages from us.
And to go back to read messages from buyers or suppliers, you can click on the "Chatbox" button
You may also find a display notification at the top header whenever the buyer/supplier has received any new message, enquiry, missed call or system alert.
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hktdc.com shall not be liable for any damages (including but not limited to computer virus, system problems or data loss) whatsoever arising in using or in connection with the use of this website by any party. There may be links in this area, which allow you to visit the websites of other companies. These websites are not controlled by hktdc.com. hktdc.com will bear no responsibility and no guarantee to whatsoever Information displayed at such site