This Quick Guide gives a jump start on how to get the most out of hktdc.com Sourcing for your outreach to potential buyers.
Follow this Quick Guide and you will be able to set up your store from scratch, upload fabulous product pictures, write attractive product descriptions, read and answer buyer enquiries.
Step 1
Setup Store page ✏️
How do I set up my store page?
1. "Home" page
a. Which kind of images should I add?
b. What are the photo requirement?
2. "Profile" page
a. What should I add in the "Profile" page?
b. My company has a collection of certificates/ portfolio/ awards. How can I show these in my company profile?
c. I have some videos to introduce my company. Could I upload videos in my company profile?
3. "Product/Service" page
a. What should I add in the "Product/Service" page?
b. Can I change the display order of products/service in the showroom?
Step 2
Upload Product/service 📸
What are the product photo requirements?
How long would the product/service approval process take?
How to edit existing products/services?
How do I upload a new product?
How do I upload a new service?
Can i upload video?
What do I do if product is rejected?
If I do not want my product/service showing online, what can I do?
Any sensitive product description/product photo can not be uploaded on HKTDC.com?
How to change the display order of the products/service on my company page?
Step 3
Message Centre 💬
1. How can I communicate with my buyer?
2. My company account has multiple logins for different staff. Would all of these staff be able to access the buyer enquiry from the same buyer?
3. How do I know if the buyer contact me via message centre, but I'm not online?
4. Can I send a file to buyers via message centre?
5. What are the supported file formats which can be attached at Message Centre?
6. Could I have an audio/video call with buyers?
7. Can I contact my buyer through other medias? (E.g Email, Skype)
8. How can I know whether the buyer is trustworthy?
9. Why can't I send message to buyers in the Message Centre?
10. Can I report suspicious buyers as spammers?
11. How to prevent spammers?
12. Could the conversation in message centre be kept?
